Return & Refund Policy
At Tessella Magnetic Tiles, your satisfaction matters to us. If you’re not fully happy with your purchase, we’re here to help.
✅ Returns
- You may return your order within 30 days of delivery.
- Items may be unopened or gently used, but must be in good condition with all original components included. Tiles must be free of damage, stains, or missing parts.
- To start a return, email us at tessella.magtiles@gmail.com to request a return authorization and a prepaid return label (Canada only).
- Refunds are processed within 7–10 business days after the return is inspected and approved.
- Return labels are sent by email for you to download and print (Canada only).
- 🎁 Holiday Extension: Purchases made between Nov 1 – Dec 31 can be returned after 45 days of the delivery day .
🔄 Exchanges & 1-Year Warranty
- Exchanges: We offer exchanges within 30 days of delivery. Sets must be in good, complete condition (all tiles included, minimal use, resellable). If you’d like a different set (size or design), we’ll be happy to help.
- Customers are responsible for return shipping unless the product is defective or damaged.
- All Tessella products are covered by a 1-year limited warranty against manufacturing defects.
- If you receive a missing, broken, or defective tile, email us at tessella.magtiles@gmail.com with your order number and photos for a free replacement.
- Warranty covers defects in materials and workmanship under normal use.
- Not covered: misuse, accidents, modifications, or normal wear and tear.
💰 Price Adjustments
- If the price of your item drops within 7 days of purchase, we’ll refund the difference.
- Applies only to purchases made on tessellatiles.com and if the item is still in stock.
- Limited to one adjustment per item.
📧 How to Request a Return or Exchange
To request a return, exchange, or warranty replacement, please email us at tessella.magtiles@gmail.com with the following:
- Subject line: “Return / Exchange – Order #12345” (replace 12345 with your order number)
- Your full name and order number.
- Reason for return or exchange (e.g., “ordered wrong size,” “defective tile,” “want to upgrade to bigger set”).
- Photos of the product if it is defective or damaged.
Please include your order number in the subject line for faster processing.
🌟 The Tessella Promise
Every Tessella set is backed by our 1-year warranty because we believe in creating safe, durable, and joyful play experiences for families across Canada.
If you have any questions, reach out anytime:
📧 tessella.magtiles@gmail.com